Application FAQ

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This page contains frequently asked questions about the application process for Customer Care opportunities with Accenture. Click here for questions about the workplace, benefits, shifts, and other job-related information.

Frequently Asked Questions

Q - How do I apply for a position with Customer Care position with Accenture?
A - This website contains online application forms for all of our current openings. Simply select the location nearest to you, read the job descriptions, and then apply!

Q - Can I send you a resume instead?
A - Applications are only accepted via our website. This allows us to evaluate all interested candidates on a level playing field. There's nothing worse than missing out on a job opportunity because someone else used thicker resume paper or crammed more "key words" into their cover letter. This process allows us to evaluate all candidates on exactly the same criteria, so please do not e-mail or fax us your resume as it will not be reviewed.

Q - What is HireFX and how did I get here?
A - This website is owned and operated by HireFX on behalf of Accenture for the specific purposes of permitting interested individuals to apply for Customer Care jobs with Accenture via online application forms. Please be assured that all information you provide in your job application will be kept strictly confidential, and only used in consideration of employment with Accenture. We are not an employment agency and your application will not be provided to any other employer. You are applying directly to Accenture.

Q - The online application isn't working for me. What should I do?
A - You can reach our Help Desk by sending an e-mail to help@hirefx.com. Please provide a detailed description of the problem that you are encountering, as well as your application reference number (if you have received one). We attempt to answer all Help Desk queries within one business day.

Q - I applied last night, how come I haven't received a confirmation message yet?
A - You should receive a confirmation message from "help@hirefx.com" shortly after submitting your application. Factors such as typos in your e-mail address, spam filters, and delays with your e-mail provider may prevent your confirmation e-mail from arriving. If you have not received your confirmation message within a few hours of applying please contact our Help Desk.

Q - I've completed the entire application process, when do I find out if I got the job?
A - We try to review applications as quickly as possible but, because we receive thousands of applications, it can sometimes take a few weeks to review every application that we receive. Please be assured that we will be in touch with all applicants, regardless of the outcome, as soon as we can.

Q - When I try to apply, the next start date for my location states "accepting applications in advance of the next round of hiring". Should I still apply?
A - Yes! Our hiring needs change rapidly throughout the year, so we accept applications for Customer Care positions on an ongoing basis. If you submit an application to a location that is "on hold", it will be reviewed as soon as recruitment resumes.

Q - I applied a couple of months ago. Can I apply again?
A - Applications are kept on file for six months for most applicants, and one year for those who receive in-person interviews. If you applied within that time-frame, please do not apply again as your application is still "active". If you can't remember when you previously applied, please contact our Help Desk with your full name and the location you applied to.

Q - What about my privacy?
A - We are committed committed to your privacy and to fulfilling the principles of the PIPEDA & CASL. You can learn more about Accenture's Privacy Policy here. If you have a question about your personal application or correspondence that you may have received from HireFX, our Privacy Officer can be reached at privacy@hirefx.com. When possible, please include your application reference number in your request.

If you have any other questions about our online application process, please do not hesitate to contact us.