We are located at 3401 Schmon Pkwy in Thorold, Ontario.Our contact centre is a showcase facility for Accenture, offering employees an ideal working environment with chill-out areas (including complimentary coffee, tea, and hot chocolate!), spacious work stations, and of course, a friendly team. The Niagara site has been in operation for more than 15 years and operates 24 hours per day, seven days per week. If you're a positive and professional team player (with a great smile!) who enjoys a high energy environment, rewarding job opportunities await you with our customer care team.
Position Title: Customer Care Representatives
Date Posted: July 31st, 2012
Closing Date: Accepting applications in advance of our next round of hiring.
Next Class Start Date: We have now completed recruitment for our July class.
We are looking for Customer Care Representatives at our Niagara contact centre. Opportunities are available in permanent variable hour positions working 30 - 40 hours per week, with schedules driven by peak business needs. You are required to have the flexibility to work day, evening and weekend shifts within our hours of operation. Successful applicants will possess excellent communication skills, superior customer service experience and good computer skills. Successful completion of secondary school education (high school diploma or equivalent) is required for this position.
The shift is a flexible schedule, meaning that your shift will change from month to month. You are required to possess a great deal of flexibility and must be available to work the required hours.You are guaranteed 30 hours of work but must be available to work up to 40 hours per week.
By completing this application, you will be applying for a position with Accenture Utilities BPO Services to work in our call centre. The role involves maintaining positive customer relations when answering service inquiries and/or billing inquiries via telephone and/or written correspondence. Selling and up-selling to new and existing customers is a key responsibility of the position, requiring you to be in "sales mode" at times. Full training will be provided to help you achieve success in this area.
This application involves answering multiple-choice questions using your mouse button and open-ended questions using your keyboard. This process may take several minutes of your time and you must provide us with a valid e-mail address and telephone number. If you do not have an e-mail address, you can get a free account from sites such as Hotmail and Yahoo.
To be fair to all applicants, we will only consider the first application that we receive from each individual. Please do not apply more than once, as all applications beyond your first will be disregarded.
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Want to know more? Read about a typical Day in the Life at Accenture.
Got questions? Find answers about our Customer Care Roles here.
Ready to take the next step? Begin your application now.
Please note, our online applications are only available for Customer Care Opportunities.