Niagara, ON Careers

Niagara, ON

We have two amazing Niagara locations!

Our Thorold Office is located at 3401 Schmon Parkway, while the new Downtown St. Catharines site is located at 80 King Street.

The Niagara offices are showcase facilities for Accenture, offering employees an ideal working environment with chill-out areas (including complimentary coffee, tea, and hot chocolate!), spacious work stations, free parking, and of course, a friendly team.

We operate 24 hours per day, seven days per week.

If you're a positive and professional team player (with a great smile!) who enjoys a high energy environment, rewarding job opportunities await you with our customer care team.

Multiple Roles Available - $1000 signing bonus and new $16 per hour starting wage!

Date Posted: November 5th, 2019

Closing Date: Ongoing

Next Class Start Dates: Multiple December Start Dates

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions-underpinned by the world's largest delivery network-Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 492,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Grow Your Career at Accenture Operations!

Accenture Niagara is growing! We have two newly renovated floors of the 80 King Street office building. This new space is equipped with state-of-the-art technology, bright open spaces, including stadium seating, to collaborate with colleagues and clients. In addition to all of this we offer all our employees free parking and easy access to public transportation!

What sets us apart from other employers?

We offer a $16 per hour starting wage and a $1000 signing bonus!

We offer our employees fast-tracked opportunities for growth; many of our new hires are provided with advancement opportunities within 6 to 12 months after starting with Accenture.

Accenture has also been ranked a Canada Top Employer for 8 consecutive years.

What can you expect from us?

Here are a few benefits you can expect when working with a rock star team at Accenture:

  • Competitive hourly rate ($16 base to start)
  • $2 hourly language premium for handling bilingual (English and French) customer inquiries via email, webchat and/or calls. The language premium program is market driven and Accenture may amend, change, alter or discontinue this program at any time as market conditions warrant. To be eligible for the language premium, skilled individuals need to receive a passing score upon completing the standardized Accenture language testing and must be successfully staffed in the French queues.
  • Shift premiums for evening & weekend shifts.
  • Sales Perks:You can earn extra money for helping advertisers grow their businesses. Our average sales representatives take home an extra $1800 per quarter, and earn monthly rewards
  • Sign on bonus of $1000
  • We offer permanent status with a comprehensive total rewards package (benefits, RRSP plan, and more!) after 6 to 12 months of strong performance.
  • Full-time positions scheduled up to 44 hours per week. Typically shifts are not lowered below 35 hours per week unless on a voluntary basis.
  • Flexibility to select your assigned schedule every month based on your performance.
  • Annual merit increases based on performance.
  • Recognition for individual efforts.
  • Spacious work stations with updated technology platforms and equipment.
  • Supportive environment to assist with individual success.
  • Opportunities for continued self-development with access to extension online courses.
  • Professional development attending comprehensive paid training from 2 to 8+ weeks upon hire.
  • Extensive post-training coaching and support for up to 3 months.
  • A sense of community! We pride ourselves on our inclusive, open, and engaging work environment.
  • Opportunity to give back to the community supporting local causes and volunteer efforts.
This is a fantastic opportunity to grow your career with one of our clients which include a Social Media Giant, a Concierge Help Desk, a Silicon Valley Telecom Company, and our Utilities clients.

What would your day-to-day look like?

You can work with purpose daily experiencing the following:

  • Sense of achievement providing excellent customer service.
  • Fulfilling work satisfying customer expectations in a way that also complies with best practices.
  • Demonstrating empathy to customers concerns through multiple channels which may include email, webchat and telephony.
  • Maintaining high customer satisfaction ratings and service level agreements.
Are you the missing piece?

Basic Qualifications

  • 1 year of experience in Customer Service or Customer Contact Services
  • High School Diploma or equivalent
  • Experience working in a highly productive sales environment
You are the person we are looking for if you possess the following skills:

  • Experience working in a highly productive sales environment
  • Proficient in Microsoft Excel
  • Technical experience, digital experience a plus
  • Experience using social media
  • Experience in data entry / looking for people experienced in repetitive actions
  • Experience in a working in a sales environment with sales targets or quotas
  • Familiarity with online advertising products
  • Problem-solving, critical thinking, and analytical skills
  • Self-driven nature with strong attention to detail and follow-through
Take the next step to your success!

If you're a positive, professional team player who enjoys problem-solving and a high energy environment, please begin your application now.

This application involves answering multiple-choice questions using your mouse button and open-ended questions using your keyboard. This process may take several minutes of your time and you must provide us with a valid e-mail address and telephone number.

To be fair to all applicants, we will only consider the first application that we receive from each individual. Please do not apply more than once, as all applications beyond your first will be disregarded.

Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law. Accenture is committed to providing employment opportunities to current or former members of the armed forces.

We are committed to employment equity. We encourage all people, including women, visible minorities, persons with disabilities and persons of aboriginal descent to apply.